NGC UK Services & Turnaround Times Updates

09/04/2021

NGC International UK Ltd. (NGC UK) is experiencing unprecedented demand for its expert services along with logistical challenges due to COVID-19. As a result, customers should allow additional time for their submissions to be completed. For current turnaround times, click here.

NGC UK remains operational and continues to accept and return customer submissions. Drop-off and pick-up service is currently available by advance appointment only on Mondays, Wednesdays and Fridays between 9:30 a.m. and 1:30 p.m. To learn more about this service, click here.

23/03/2021

NGC International UK Ltd. (NGC UK) is experiencing unprecedented demand for its expert services along with logistical challenges due to COVID-19. As a result, customers should allow additional time for their submissions to be completed. For current turnaround times, click here.

NGC UK remains operational and continues to accept and return customer submissions. The front-door drop-off and pick-up service is currently available by appointment only on Mondays, Wednesdays and Fridays between 9:30 a.m. and 4 p.m. To learn more about this service, click here.

05/01/2021

As NGC International UK Ltd. (NGC UK) continues to follow the latest government restrictions related to COVID-19, NGC UK wants to emphasize that its London office remains operational and continues to accept and return customer submissions. The front-door drop-off and pick-up service is currently available by appointment only on Mondays, Wednesdays and Fridays between 9:30 a.m. and 4 p.m.

To learn more about this service, click here.

06/11/2020

As NGC International UK Ltd. (NGC UK) follows new government restrictions related to COVID-19, NGC UK wants to emphasize that its London office remains operational and continues to accept and return customer submissions. While NGC UK has temporarily suspended in-person visits within its London office, these transactions can be conducted via mail or by the front-door drop-off and pick-up service at the London office.

To learn more about this service, click here.

02/11/2020

In the response to the UK government’s new COVID-19 restrictions effective 5 November through 2 December, NGC UK has temporarily suspended in-person submissions at its office. NGC UK continues to accept and return submissions through the mail, and submissions continue to be sent to and from CCG headquarters in Sarasota, Florida, USA on a regular basis. CCG headquarters is operating at full capacity.

To reach NGC UK, please email Service@NGCcoin.uk or call (+44) (0) 20 3968 3848.

8/31/2020

CGC remains open and fully operational at its Sarasota, Florida, USA headquarters and its London location. Strict cleaning and safety protocols remain in place at both locations.

To reach CGC Customer Service, call 1-877-NM-COMIC (toll free) or 1-941-360-3991, or email service@CGCcomics.com.

02/06/2020

As the UK government eases restrictions related to the coronavirus (COVID-19), NGC UK is resuming a schedule of normal business hours, effective June 15. As they were before coronavirus, office visits to NGC UK are by appointment only. To schedule an appointment, please call (+44) (0) 20 3968 3848 or email Service@CGCcomics.uk.

NGC UK continues to accept and return submissions through the mail, and submissions continue to be sent to and from CCG headquarters on a regular basis.

5/22/2020

CGC remains open and fully operational at its Sarasota, Florida, USA headquarters and its office in London.

CGC has upgraded its phone system and Customer Service representatives are now able to answer both calls and emails. To reach CGC Customer Service, call 1-877-NM-COMIC (toll free) or 1-941-360-3991, or email service@CGCcomics.com.

As previously announced, CGC has resumed contactless drop-offs and pick-ups for Authorized Dealers only as of May 4, 2020. Strict cleaning and safety protocols remain in place at CGC’s headquarters and its office in London.

Thank you, and please be safe.

16/04/2020

NGC UK continues its schedule of reduced office hours due to the UK government’s directives to slow the spread of the coronavirus (COVID-19). The fastest way to reach NGC UK is to send an email to Service@NGCcoin.uk.

NGC UK continues to accept and return submissions through the mail, and submissions continue to be sent to and from CCG headquarters on a regular basis. All of CCG’s global locations remain open and fully operational.

4/2/2020

02/04/2020

CGC remains open and fully operational at its Sarasota, Florida, USA headquarters and its office in London.

CGC meets a number of criteria for essential services according to Florida Executive Order 20-91, issued on April 1 by Governor DeSantis. The Executive Order specifically defines “essential services” to include, among many others, businesses that interact with customers electronically or by telephone and deliver products through the mail, manufacturing facilities, businesses that supply other essential businesses, and businesses that provide access to financial services, including non-bank financial services.

In addition to the enhanced cleaning and safety protocols previously instituted, including frequent cleanings of all work areas, CGC has taken the following immediate steps:

• All customer drop-offs and pick-ups at its Sarasota headquarters, including the recently implemented Contactless Curbside Pick-Ups and Drop-Offs, have been suspended.
• Any additional employees who have been identified as being able to do a substantial portion of their work from home will be required to do so.

CGC Customer Service representatives are working from home and remain available to help. The fastest way to reach CGC Customer Service is to email Service@CGCcomics.com.

NGC UK Operations

As previously announced, NGC UK has reduced its office hours due to the UK government’s recent directives to slow the spread of the coronavirus (COVID-19). The fastest way to reach NGC UK is to send an email to Service@NGCcoin.uk.

NGC UK continues to accept and return submissions through the mail, and submissions continue to be sent to and from CGC headquarters on a regular basis.

4/1/2020

Developing…

In a press conference on April 1, Governor Ron DeSantis of Florida said that he would be issuing a statewide “stay-at-home” mandate effective Thursday night at midnight. The Executive Order is expected to be signed later this afternoon.

Based on the information currently available, CGC expects its Sarasota, Florida, USA headquarters to be open tomorrow, April 2. Once the Executive Order has been signed, CGC will analyze and provide an update on its operations.

3/18/2020

01/04/2020

Developing…

In a press conference on April 1, Governor Ron DeSantis of Florida said that he would be issuing a statewide “stay-at-home” mandate effective Thursday night at midnight. The Executive Order is expected to be signed later this afternoon.

Based on the information currently available, CGC expects its Sarasota, Florida, USA headquarters to be open tomorrow, April 2. Once the Executive Order has been signed, CGC will analyze and provide an update on its operations.

25/03/2020

NGC UK has reduced its office hours due to the government’s recent directives to slow the spread of the coronavirus (COVID-19). The fastest way to reach us is to send an email to Service@CGCcomics.uk.

NGC UK continues to accept and return submissions through the mail, and submissions continue to be sent to and from CCG headquarters in Sarasota, Florida, USA on a regular basis. CCG headquarters is operating at full capacity.

18/03/2020

The coronavirus COVID-19 has already had a dramatic impact on the comic book hobby. Shows around the world have been postponed or cancelled, and virtually every dealer has already seen their business affected.

During this unprecedented situation, our thoughts are with our incredible community of comic collectors and dealers. The comic book market is remarkably resilient and it will bounce back, as it always has when faced with challenges.

Now and in the future, CGC is here to help. Our global offices remain open at full capacity, but with enhanced cleaning and safety procedures.

Our group of companies has a large presence in China, and our comprehensive response to COVID-19 allowed our Shanghai and Hong Kong, China offices to remain fully operational for the last six weeks. We have implemented the same procedures at our other locations and continue to operate at full capacity.

For those of you who are at home, you can pass the time by expanding your knowledge at CGCcomics.comCGCcomics.uk. All of CGC’s online educational resources are available for free.

Most importantly, please stay safe and remember — we will get through this, together.

Best wishes,
CGC